Privacy Policy
Your privacy matters to us. This policy explains what personal information LA FEMME may collect when you use our website, place an order, create an account or contact us, and how that information is handled.
Only What We Need
We process information needed to operate the store, fulfil orders, provide support and protect your shopping experience.
Handled With Care
We use reasonable technical and organisational safeguards designed to protect customer and order information.
Your Information
You may contact us regarding access, correction or other privacy requests, subject to applicable legal and record-keeping requirements.
About This Policy
This Privacy Policy applies to personal information processed through the LA FEMME online store and related customer service interactions.
We aim to collect only information that is reasonably necessary to provide our services, manage your orders, communicate with you and protect the operation of our store.
Information We May Collect
The information we process depends on how you interact with LA FEMME.
Identity & Contact
Name, email address, telephone number and other contact details you provide.
Order Information
Products ordered, quantities, prices, order status, selected options and customer notes.
Delivery Information
Shipping and billing addresses, governorate and other details required to deliver your order.
Payment Information
Payment method, payment status and, where applicable, payment confirmation or reference information.
Customer Support
Messages, questions and information you provide when contacting our team.
Technical Information
Certain browser, device, cookie, security log and website interaction information where applicable.
How We Use Your Information
Personal information may be used where reasonably necessary to operate LA FEMME and provide the services you request.
- To process, manage, confirm and deliver your orders.
- To communicate with you about your order, delivery or customer service request.
- To create and manage your customer account where account functionality is used.
- To process or verify payments and payment status.
- To handle returns, exchanges, complaints and other after-sales requests.
- To maintain the security, stability and proper operation of the website.
- To prevent misuse, fraud or suspicious activity where reasonably necessary.
- To maintain records required for accounting, legal, operational or regulatory purposes.
- To improve our store, products and customer experience using appropriate information and tools.
- To send promotional communications where you have chosen to receive them or where otherwise permitted by applicable law.
Payments
LA FEMME may offer different payment methods at checkout. The information processed depends on the payment option you select.
Your payment security matters.
If you choose a manual payment method, we may process the payment confirmation or reference information necessary to verify your order. LA FEMME will never ask you to disclose your InstaPay password, Vodafone Cash PIN, one-time password (OTP) or other private account credentials.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to operate essential store functionality, remember preferences, maintain sessions and support website security.
- Essential cookies may be required for cart, checkout, login and account functions.
- Preference cookies may help remember choices you make on the website.
- Analytics technologies may be used where enabled to understand website performance and improve the shopping experience.
- Marketing technologies, if enabled, may be subject to applicable consent and preference requirements.
You can usually control or delete cookies using your browser settings. Disabling essential cookies may affect functions such as the shopping cart, checkout or customer account.
When We May Share Information
We do not sell customer personal information. Information may, however, need to be shared with trusted service providers where reasonably necessary to operate the store and fulfil your request.
- Delivery and logistics providers where necessary to deliver an order.
- Website hosting, infrastructure and technical service providers.
- Payment or financial service providers where applicable to the selected payment method.
- Security, fraud-prevention or technical providers where reasonably required.
- Professional advisers where necessary for legal, accounting or operational purposes.
- Governmental, regulatory or law-enforcement authorities where disclosure is required by applicable law.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, dispute resolution, security and applicable legal or regulatory obligations.
Some information associated with completed transactions may need to remain in our records even after an account or privacy request, where retention is required for legitimate record-keeping or legal purposes.
How We Protect Your Information
We use reasonable technical and organisational safeguards designed to reduce the risk of unauthorised access, loss, alteration or misuse of personal information.
- Access to administrative customer and order information is restricted to authorised users where appropriate.
- Website and account security controls are used to help protect store operations.
- Sensitive administrative areas are intended to be accessible only to authorised staff.
- We seek to minimise unnecessary collection and exposure of customer information.
While we take reasonable measures designed to protect information, no online service, network or storage system can guarantee absolute security.
Your Privacy Rights
Subject to applicable law and any necessary identity verification, you may contact us regarding personal information associated with you.
Access
Ask about personal information associated with you.
Correction
Request correction of inaccurate or incomplete information where applicable.
Deletion
Request deletion of eligible personal information, subject to legal and record-retention requirements.
Marketing Preferences
Ask us to stop optional direct marketing communications sent to you.
Consent
Where processing relies on your consent, you may request to withdraw that consent, subject to applicable requirements.
Marketing Communications
If LA FEMME offers newsletters, promotional messages or similar optional communications, you can ask to stop receiving them at any time using the available unsubscribe method or by contacting us.
Even if you opt out of promotional communications, we may still contact you regarding an active order, payment, delivery, customer service request, security matter or other necessary transactional communication.
Third-Party Services & Links
Our website may contain links to external websites or may use third-party services. Their privacy practices are governed by their own policies and terms. We encourage you to review them when appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our store, technology, services or applicable requirements. The latest version will be published on this page together with its updated date.
This policy is intended to describe LA FEMME's handling of personal information in a clear and transparent manner and should be applied together with applicable privacy and data protection requirements in the Arab Republic of Egypt.